Virtual Care Center

Chat with Dr. J via Video, Phone, or Message

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"Now Offering Virtual Veterinary Care from the Comfort of Your Own Home"

We Offer Virtual Care

At Avian & Exotic Veterinary Housecall Service we strive to help you support the captive avian, herps, fish and other exotics you share your life and home with. We offer a variety of flexible consults from online visits*, to visits outdoors on site, drop off visits, and in-vehicle visits.

We strive to provide timely and accurate advice. We can help you with numerous concerns, from management of husbandry, diet, management of chronic issues, virtual assessment of urgent issues and behavioral consults. We can assist with determining the urgency of a situation and deciding whether your friend requires immediate care or whether you can wait to see us or alternatively provide some management at home. Clients can use this website to request medication refills, request appointments and share updates on their pet's progress with Dr. Nalezny.

*Telemedicine services are available to current clients with patients with an updated exam on file.

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"Meet with Dr. J via Message, Phone, or Video"

Book a Consultation

Book a one-one-session via video, phone, and message with Dr. Jaime to discuss a current concern, husbandry visit or follow up appointment

Messaging Session with Dr. j $5

Message Communication

  • Have an in-depth conversation with Dr. j via the messaging system within our platform
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
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Phone Consultation with Dr. j $10

Phone Communication

  • 15 minute phone conversation with Dr. J. She will call the number you provide!
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.
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Video Consultation with Dr. J $45

Video Communication

  • 15 minute video conversation with Dr. J. The video consultation is done within our platform, no downloads needed! (Must be a current client)
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.
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Drop off appointment $92

onsite

  • Schedule an in person exam to establish a valid veterinary-client-patient-relationship to be able to schedule future virtual care!
  • We'll share video of our exam.
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In patient

Video Communication

  • If we're working with your pet on a drop of basis, use this to communicate with us safely through video
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.
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Sample drop off only

onsite

  • Schedule a time so we can disinfect our drop off cooler and plan to process your sample
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Messaging session re: appt this week

Message Communication

  • Give Dr. J a quick update regarding your friend's visit this week
  • Find out if she would like to make any changes quickly!
  • If you're worried about anything, she'll get back to you asap!
  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
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Pick up appointment

onsite

  • Book a time open for pick up by letting our staff know when may work for you, or if there is an opening listed online, book it yourself!
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Lab results reporting

onsite

  • Check in on lab results and get an update on the status of a test
  • Ask for more information on what the results mean
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In RV appointment with in person exam $92

Video Communication

  • Watch your pets exam virtually while we work with them in real time.
  • Ask questions as they arise!
  • If you don’t want a virtual real time visit we can still provide service as a drop off appointment/pick up appointment later. We can also provide a phone call summary, video uploads or even a letter of findings after the visit-- just ask!
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.
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Refill request

Message Communication

  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
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About Avian & Exotic Veterinary Housecall Service

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Dr. Jaime Nalezny (formerly Pajak) is a 2005 graduate of the University of Minnesota College of Veterinary Medicine, and has been passionate about the care of exotic animals for over 20 years. She has been working in exotic animal rescue for those 20+ years and founded Avian & Exotic Veterinary Housecall Service (AEVHS) in 2011. Dr. Nalezny has been serving as the Midwest Avian Adoption and Rescue Services Veterinary Medical Director for 15 years. She happily shares her home with a variety of fish, lizards, and birds from passerines, psittacines to galliformes as well as her very lovely and supportive family.

How Our Platform Works

It's extremely easy to use our consulting platform. Follow the simple steps below!

Sign-Up

Get started with our platform by clicking the ‘Register’ button in the top right corner. There is no fee to sign-up!

Schedule Appointment

Once in the application, select your preferred communication channel (video, phone, or message) and select an available time slot. For messages, a time slot is not needed and we typically respond in 24 hours.

Communicate with your Vet

Our unique communication system provides a high quality video chat with an expert within the browser on your phone or desktop, no app install required! If you don`t have camera, our veterinarian will call you on the phone!

Consultation Summary

Our vet can provide a summary of your consultation that`s available for you viewing at any time.

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