Virtual Care Center

Chat with Dr. J via Video, Phone, or Message

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"Now Offering Virtual Veterinary Care from the Comfort of Your Own Home"

We Offer Virtual Care

At Avian & Exotic Veterinary Housecall Service we strive to help you support the captive avian, herps, fish and other exotics you share your life and home with. We offer a variety of flexible consults from online visits*, to visits outdoors on site, drop off visits, and in-vehicle visits.

We strive to provide timely and accurate advice. We can help you with numerous concerns, from management of husbandry, diet, management of chronic issues, virtual assessment of urgent issues and behavioral consults. We can assist with determining the urgency of a situation and deciding whether your friend requires immediate care or whether you can wait to see us or alternatively provide some management at home. Clients can use this website to request medication refills, request appointments and share updates on their pet's progress with Dr. Nalezny.

*Telemedicine services are available to current clients with patients with an updated exam on file.

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"Meet with Dr. J via Message, Phone, or Video"

Book a Consultation

Book a one-one-session via video, phone, and message with Dr. Jaime to discuss a current concern, husbandry visit or follow up appointment

Request an Appointment (replies Mon-Thurs. until 5 P.M. CST)

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AFTER HOURS Video Consultation with Dr. J $60.00

Video Communication

  • 15 minute video conversation with Dr. J. The video consultation is done within our platform, no downloads needed! (Must be a current client)
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.
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AFTER HOURS Phone Consultation with Dr. j $20.00

Phone Communication

  • 15 minute phone conversation with Dr. J. She will call the number you provide!
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.
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AFTER HOURS Messaging Session with Dr. j $10.00

Message Communication

  • Have an after hours question that can't wait? Dr. J will do her best to answer this within 8 hours of your request.
  • You can upload photos and videos to the consultation and receive documents from Dr. J
  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
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Video Consultation (Monday-Thursday until 5 p.m. CST) $45.00

Video Communication

  • 15 minute video conversation with Dr. J. Just log in and click Begin Consultation after confirming the booking time.
  • Enter the questions/concerns you would like to discuss in the video consultation.
  • Attach any supporting videos, pictures or documents for our vet.
  • Consultation summary/access to past consultations available for you to access.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.
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Phone consultation with Dr. j (Monday-Thursday until 5 p.m. CST) $10.00

Phone Communication

  • 15 minute phone conversation with Dr. J. She will call the number you provide!
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.
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Messaging Session with Dr. j (Monday-Thursday until 5 p.m. CST) $5.00

Message Communication

  • Have an in-depth conversation with Dr. j via the messaging system within our platform
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
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Sample drop off only (Mon.-Thurs.)

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  • Schedule a time so we can disinfect our drop off cooler and plan to process your sample
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Refill request

Message Communication

  • Let us know what medication you need, when you need it and how you would like to receive it!
  • Contactless pick up, shipping and delivery options available
  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
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Lab results reporting

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  • Check in on lab results and get an update on the status of a test
  • Ask for more information on what the results mean
  • The results are reported to you as soon as they are available to us!
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Medication pick up time

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  • We take your safety seriously and will not book you when we will have another client
  • If you only have a few opportunities during the day to pick up medication, let us know when works and we'll do our best to make it happen
  • We also offer shipping and delivery!
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About Avian & Exotic Veterinary Housecall Service

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Dr. Jaime Nalezny (formerly Pajak) is a 2005 graduate of the University of Minnesota College of Veterinary Medicine, and has been passionate about the care of exotic animals for over 20 years. She has been working in exotic animal rescue for those 20+ years and founded Avian & Exotic Veterinary Housecall Service (AEVHS) in 2011. Dr. Nalezny has been serving as the Midwest Avian Adoption and Rescue Services Veterinary Medical Director for 15 years. She happily shares her home with a variety of fish, lizards, and birds from passerines, psittacines to galliformes as well as her very lovely and supportive family.

How Our Platform Works

It's extremely easy to use our consulting platform. Follow the simple steps below!

Sign-Up

Get started with our platform by clicking the ‘Register’ button in the top right corner. There is no fee to sign-up!

Schedule an exam/in person Appointment

Once in the application, you can select "Request an Appointment" with the Virtual Reception Desk for the doctor to see your pet (in person) as a drop off exam or an exam while you wait, or for the doctor to see your pet in-vehicle at your location (all offer option for live video feed). When you "Request an Appointment" just choose the soonest time slot- it's during these hours that we'll message you back and get you booked for a time that works for you.

Schedule a virtual care appointment

Our current clients may also select virtual appointments (video, phone, or message) and an available time slot. For messages, a time slot is not needed and we typically respond in 24 hours. If you have urgent needs, use the After hours video, phone or message request on demand.

Consultation Summary

Our vet can provide a summary of your consultation that`s available for you viewing at any time.

Communicate with your Vet

Our unique communication system provides a high quality video chat with an expert within the browser on your phone or desktop, no app install required! If you don`t have camera, our veterinarian will call you on the phone!

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